1. General Procedure
Payments on this website are for services, rather than goods. A Client who is a consumer may withdraw from the service contract at any time, paying the expenses actually incurred by the Service Provider in performing that specific contract. No term makes payment unconditionally non-refundable merely because the Client withdraws. Orders placed by other persons are governed by the contract and mandatory provisions of law.
No penalty or separate cancellation fee is charged. The calculation takes account only of documented expenses actually incurred in connection with the specific order before receipt of the cancellation notice.
2. How to Send a Cancellation Notice or Refund Application
A cancellation notice or refund application should be sent to zapros@zem-expert.moscow or at the Service Provider's postal address: 117647, Moscow, P.O. Box 15.
In your inquiry, specify:
- the Client's full name or company name;
- the number and date of the Order Invoice;
- the payment date and amount;
- the reason for the inquiry;
- contact details;
- refund details, if they need to be provided.
The application may be submitted electronically or on paper.
The response to the enquiry and information about the calculation are sent using the contact details specified by the Client.
3. Calculation of the Amount
The calculation takes account only of documented expenses directly related to the specific order and the nature of the agreed service. Depending on the assignment, these may include expenses for travel and delivery of materials, services of engaged specialists, necessary examinations and tests, rental of the equipment used and consumables. Such costs are taken into account only if they were actually incurred in fulfilling this order; the listing of possible expenses does not mean they necessarily arise for every service.
The unused portion of the payment is refunded to the Client. If documented expenses exceed the amount paid, the Service Provider sends a calculation and supporting documents.
After receiving notice, the Service Provider identifies the actions completed by the time of withdrawal, checks the costs attributable to the order and informs the Client of the calculation. Disagreement with the scope of completed actions or the calculation may be set out in a claim.
4. Refund Method and Timeframe
Refunds are made by the same method used for payment, unless another permitted method is agreed by the Parties or required by the rules of the bank or payment system.
The refund timeframe is determined by applicable legislation, the payment method and the transaction processing times of the bank or payment system. The Service Provider informs the Client of the decision made and, in the event of a refund, of the transfer of funds.
5. If the Service Has Already Been Provided
After the service has been fully provided, the full price is not refunded solely because of disagreement with the findings of the Report. If specific deficiencies exist, the Client may send a reasoned complaint to zapros@zem-expert.moscow.
Typographical, arithmetic and other obvious technical errors made by the Service Provider are corrected at no additional charge.
Claims concerning deficiencies in the service are considered under the applicable statutory rules. Delivery of the result or signing the acceptance certificate does not extinguish Client rights that the law prohibits restricting by contract.